The aim of this Agreement is to stipulate the terms and procedures for all services provided by Macrogen Inc. (hereinafter “the Company”) and other necessary matters in compliance with the Telecommunications Business Act and its Enforcement Decree.

The term “service” means DNA sequencing analysis requests and other additional information provided by http://dna.macrogen-singapore.com, a site operated by Macrogen Inc.

(1) This Agreement shall become effective when notified to users.
(2) The Company may amend the Agreement in the case of changes in circumstance and for critical business reasons, and the amended Agreement shall become effective with the same method as in the previous clause.

In cases where matters not stipulated in this Agreement are provided in relevant legislation, the legislation will prevail.

(1) The Service Use Contract is concluded with the Company’s approval of the user’s membership enrollment application and the user’s consent to the agreement.
(2) An applicant who wishes to become a member and use the service shall provide the personal information that the Company requests.
(3) If the Company has approved the user’s application, the Company shall notify the user of the membership ID and other matters that the Company deems necessary.
(4) The Company will not approve the use contract application in any of the following cases:
A. The application is under the name of a different person
B. The application is under a false name
C. The application includes false information
D. The application’s purpose is to disturb the peace and order of society or good social morals and customs

(1) In the absence of any operational or technical issues, service will be provided 24 hours, all year round, in principle.
(2) Macrogen may temporarily suspend the provision of its services in the case of maintenance inspection and substitution of the system, etc., system failure, loss of communication, and other force majeure.
(3) In the event that service provision is temporarily suspended due to the reasons in clause (2), Macrogen is not liable for any losses incurred by the user or a third party.

(1) The Company shall ensure that the member receives the service on the day that the member applied for it, except for special circumstances.
(2) The Company is obligated to provide continuous and stable service as stipulated in this Agreement.
(3) The Company shall process the opinion presented by a member using a prescribed procedure, and if processing is delayed, the member shall be notified of the reason and the time required.
(4) The Company shall maintain high security for the member’s information, use it only to provide high-quality service or improve the service, and shall not transfer it to any third party for any other purposes.

(1) The member shall be liable for the management of his/her own ID and password.
(2) The member shall consent to receive e-mail sent by Macrogen as part of the service.
(3) If the member’s ID has been used illegally, the member shall notify the Company without fail.
(4) The member shall comply with the matters stipulated in this Agreement and relevant legislation.

(1) “Service lead time” means the period from the time the member’s sample arrives at the Company to the time the requested results are sent to the member.
(2) If an incident occurs to delay the service, the member will be notified of the delay.

(1) A member can raise an objection to the service provided by Macrogen, and Macrogen shall respond sincerely to the objection.
(2) In the absence of a special requirement in a separate contract, Macrogen will send the bill for the service upon the member’s acceptance of the service, and the member shall make the payment for the service to Macrogen within 30 days of the billing date.
(3) In spite of clause (2), a member can make an advance payment before the service is completed, and the member shall pay Macrogen within 30 days of declaring the intention to pay in advance.
(4) In accordance with clause (3), Macrogen will issue the bill to the member on the day of their declaration of the intention to make the advance payment.

(1) The sample information provided will not be used for any other purpose or be provided to
third parties without the consent of the user. Macrogen shall be liable for this, in principle.
However, exceptions are as follows:

1. When it is necessary for the production of statistics, academic research or market research, and personal information is provided in a format that does not allow specific individuals to be identified
2. When it is necessary for payment settlement following the transaction of goods, etc.
3. When it is necessary for identity confirmation to prevent theft
4. When there is an unavoidable reason due to the provisions of the law or legislation

(1) The application for a contract with Macrogen Inc. is done after the applicant enters the member information on Macrogen Inc.’s enrollment form and consents to this Agreement.
(2) Macrogen Inc. shall register users who applied for the contract as in clause (1) as members.
The membership enrollment contract is deemed effective when Macrogen Inc.’s approval reaches the member.

(1) If a member wishes to terminate the use contract, the member himself/herself must make a termination request by e-mail to the administrator, who will terminate the contract after confirming the identity of the member.
(2) In the termination request, include the member’s name, ID, telephone number and reason for termination, and membership will be terminated after checking if they match the enrollment records.
(3) The member will know that the contract is terminated when s/he is unable to log in using his/her ID and password. Once terminated, the ID cannot be used again, even by an existing user.
(4) The Company shall terminate the use contract without prior notice or suspend service use for a specified period if a member engages in any of the following activities:

A. Going against public order and good social morals and customs
B. Being involved in a criminal act
C. Planning to use the service or using the service with the intention of hindering national interest or social good
D. Stealing another person’s ID and password
E. Damaging or discrediting another person’s reputation
F. Having dual registration of the same user with another ID
G. Impeding the sound use of the service by harming the service, etc.
H. Violating the use terms stipulated by the Company or other relevant law

(1) If the Company wishes to restrict use, the Company shall determine the reason, time, and period and notify the relevant member or representative in writing, by phone, etc.
(2) However, if it is deemed necessary to terminate use urgently, the Company shall restrict service use without the procedure in the previous clause.
(3) In accordance with Chapter 4, Article 2, Clause 1, the member or representative who was notified of the service use termination may present his/her objection if s/he objects to the use termination.
(4) The Company shall immediately lift the use termination measure during the use termination period only if the grounds for the use termination are resolved.

The Company reserves the right to delete a member’s posting or contents without prior notice if deemed to be any of the following:
(1) If it damages the reputation of a person or an organization through slander or defamation
(2) If it violates public order and good social morals and customs
(3) If it is deemed a criminal activity
(4) If it infringes on another person’s rights, copyright, etc.
(5) If it violates the use terms stipulated by the Company or other relevant law

(1) Lawsuits over disputes between Macrogen Inc. and the users shall be based on the user's address at the time of the lawsuit, and if there is no address, the local court that has jurisdiction over the place of residence shall have exclusive jurisdiction.
However, if the user's address or place of residence is unclear at the time of the lawsuit, or if the user is a foreign resident, it shall be submitted to the competent court under the Civil Procedure Act.

(1) Lawsuits filed between Macrogen Inc. and its members shall be governed by the laws of the Republic of Korea.

(1) Macrogen shall not be held liable for any losses incurred by any of its members in connection with the services provided free of charge unless such losses result from deliberate criminal acts on the part of Macrogen.

(1) Macrogen has no obligation to confirm or represent any opinion or information provided on its service and shall not approve or oppose or correct any opinion expressed by members or third parties. The Company shall not be liable for any member’s profits or losses incurred by relying on the information in the service.
(2) Macrogen shall not be liable for any losses caused by goods transactions, financial transactions, etc. using the service as a medium between users and third parties and any profit the member expects from the use of the service.
(Addendum) This Agreement shall come into force on January 1, 2005.

Data Quality - Standard sequencing process
For standard plasmid DNA, a Phred score of 16 or higher and a read length of 500bp or higher are guaranteed.
In the case of a PCR product, the read length takes the size of the PCR product into account.